FAQS

Below are answers to some of the questions we get asked most frequently. If you can’t find the answer you need below, please us the enquiry form on this page to get in touch with us.

Delivery

When will my Odiseo Eyewear performance sports sunglasses be delivered?

All shipments are processed and shipped within 1-2 working days. U.K. shipping takes 2-4 days.

Australia, USA & Canada shipping takes 5-7 days.

ROW takes between 5-14 days depending on location.

All shipment methods are fully tracked. You will receive a tracking number once your order has been shipped.

Where are the sunglasses shipped from?

Odiseo Eyewear are proud to be a British brand. All performance sports sunglasses orders for runners, cyclists, hikers, water sports enthusiasts and racquet sport players are shipped from the UK.

Will I have to pay import tax?

On UK orders, import tax will not be due.

For international orders, unfortunately import tax is out of our control. The total value or your order may be below the threshold for tax to be applied.

Unfortunately, the import duty and taxes are the responsibility of the buyer as no facility exists to charge and/or pay import tax prior to delivery to your country. However, we are confident the competitive pricing of the stylish and cutting-edge technology, Odiseo performance sports sunglasses, will ensure buyers receive incredible value for money, even when including any import duties in the total cost.

Do you delivery to all countries?

Due to global demand, we ship the Odiseo premium sports sunglasses to most countries of the world.

Can I amend my order before it's shipped?

Our dispatch team process your performance sports sunglasses orders as speedily as possible, so we can’t guarantee to action amendments prior to despatch. However, we will do everything in our power to change your sunglass order before it is shipped. Just drop us an email at sales@odiseoeyewar.com and we’ll do our very best for you.

Returns

How can I return a prduct?

If, for any reason, you are not happy with the extra style and sporting prowess provided by your newly purchased performance sports sunglasses, we offer hassle-free, simple returns for 30 days after delivery. Just drop us an email at sales@odiseoeyewear.com and we’ll get it sorted. All sunglasses must be shipped back in original packaging (don’t worry about the shipping bag!). The products must be unused and with absolutely no signs of wear and tear.

Please note: Shipping costs are non-refundable. We are pleased to offer free shipping in the U.K. If you return your entire order, then the cost of our shipping will be deducted from your refund. Currently, our shipping cost is £2.99. Your refund will be minus £2.99. (Occasionally we may run special offers and promotions which include Next Day or Saturday delivery. If you use a discount code that uses one of these shipping methods then your refund will be minus these expedited shipping costs, currently £7.50 and £12.50 respectively.)

Currently we only accept returns on the original sunglasses ordered. So, if you return your shades for another pair, then decide you would like to return the new sunglasses, we reserve the right to charge a £10 restocking fee. This helps to cover costs of additional postage and time taken with you order.

As a small business, we hope you understand this restocking fee.

Occasionally, we may offer a post purchase discount code. This might be shown to you after you complete your purchase. This isn’t guaranteed and only shows to a small percentage of customers. This discount code is only valid in conjunction with the first purchase, if you wish to return your first order, then you will only receive a refund for the 2nd post purchase order. As this 2nd discount would only be displayed with your first purchase.

Please contact sales@odiseoeyewear.com to initiate a return.

Can I return a product that has already been exchanged once?

Yes. But we reserve the right to charge a £10 restocking fee on any items which have previously been exchanged. So, if you purchase a pair if sunglasses and wish to exchange them, no worries at all. But if you then decide to return the new pair, we reserve the right to charge a £10 restocking fee.

As a small business we hope you understand we have to cover certain costs. The £10 restocking fee helps cover additional postage and man-hour costs.

How quickly are returns processed?

Once we receive your return, we will process it within 2 working days. If you have requested an exchange, your new performance sports sunglasses will be shipped as soon as the return has been checked. Refunds take up to 14 working days to show in your account.

Return of discounted products

Occasionally, we may offer a post purchase discount code. This might be shown to you after you complete your purchase. This isn’t guaranteed and only shows to a small percentage of customers. This discount code is only valid in conjunction with the first purchase, if you wish to return your first order, then you will only receive a refund for the 2nd post purchase order. As this 2nd discount would only be displayed with your first purchase.

Product information

Do all your sunglasses have polarised lenses?

Most of the Odiseo Eyewear performance sports sunglasses range have polarised lenses to reduce glare, an especially useful feature for sportsmen and sportswomen participating in outdoor pursuits where the sun may be reflecting off snow-covered slopes or large bodies of water. Please carefully check each individual product description to ensure the sunglasses you purchase are polarised.

Do your sunglasses protect from UV?

Yes, our Revo lenses, using technology developed by the NASA Space Programme, provide 100% UVA/B protection. The Odiseo Eyewear performance sports sunglasses have UV400 protection which blocks almost 100% of UV light from your eyes. These leading-edge lenses, filter, and block UVA and UVB rays of light with wavelengths up to 400 nanometres. Even on overcast and cloudy days, it’s important to wear sunglasses outdoors, to protect your eyes from damage, since UV rays can penetrate cloud cover.

Do your sunglasses protect from glare?

Excessive glare from bright sunlight, particularly if reflected off large expanses of snow or water, is tiring and, over time, degrades sporting performance in runners, cyclists, water sports enthusiasts and outdoor racquet sports players. The Odiseo Eyewear performance sports sunglasses range offers Revo lenses developed by the NASA Space Programme engineers to reduce glare through polarisation and through the HD Vision mirrored lens coating.

What is the purpose of the FloatBCK™ Retainer?

The FloatBCK™ Retainer is particularly useful for water sports enthusiasts such as jet skiers, surfers, paddle-boarders and Kayakers. Dislodged sunglasses with the retainer will float on the water surface rather that sink to the ocean floor.

Are prescription lenses available?

Unfortunately, at this moment, we are unable to offer prescription lenses in our sports and outdoor pursuits sunglasses.

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